US-TSA Privacy Policy

The Transportation Security Administration (TSA) requires you to provide your full name, date of birth, and gender for the purpose of watch list screening, under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R parts 1540 and 1560. You may also provide your Redress Number, if available. Failure to provide your full name, date of birth, and gender may result in denial of transport or denial of authority to enter the boarding area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA privacy policies, or to review the system of records notice and the privacy impact assessment, please see the TSA Web site at www.tsa.gov 

Travelers under Visa Waiver Program

" ESTA is the term used for an Electronic System for Travel Authorization introduced by US-CBP to determine the eligibility of visitors to travel to the United States under the VWP ( Visa Waiver Program).

All passengers seeking to travel under the Visa Waiver Program (VWP) are mandated by US authorities to obtain a travel authorization via the Electronic System for Travel Authorization (ESTA) prior to traveling to the U.S. Please refer to https://esta.cbp.dhs.gov/esta for more details on completing the authorization process. An approved travel authorization is required prior to travel to the United States under the Visa Waiver Program"

Customer complaint Information

US DOT’s Aviation Consumer Protection Division

Website:http://airconsumer.dot.gov

Address:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 Jersey Ave, S.E.
Washington, DC 20590

Kuwait Airways Consumer Complaints Division

Email: customer-relations@kuwaitairways.com
           customerrelation@kuwaitairways.com

Call center: 00965 0000171

Address:
Customer Relation Quality Management Center
KAC post box 394
Kuwait 13004